If approved, you’ll be automatically refunded on your original payment method in most cases. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for certain categories of items such as underwear. We will re-ship your new item and you will be emailed your new tracking number.Ĭertain types of items cannot be returned, like perishable goods (such as food or canned drinks), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.įor International Customers - You will have to mail us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. If you received the wrong item or the item was defective or damaged, obviously you won't incur any additional shipping charges but we will need your help getting the items returned to us.įor US Customers - We will email you with a USPS pre-paid postage label for you to print out, attach to the box, and drop off at your nearest post office or have your own mailman pick up. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
You will be responsible for all shipping costs, which will include re-shipping the new item(s) to you. If you ordered clothing and are unhappy with the size or design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. Items sent back to us without first requesting a return will not be accepted. To start a return, you must contact us first. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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